Help - Roaming
- Q.Can I roam automatically or do I need to have my phone set up for Roaming?
- A: No setup is required. You can roam automatically on a Flexi plan with Freedom or RED
- Q.Can I turn Roaming off?
- A: Yes, you can turn Roaming off before you travel by calling our Customer Care Centre on 800 7111 or 111 from your Vodafone mobile in Qatar or on +974 7700 7111 from overseas.
- Q.Why can you roam to more countries on Freedom?
- A: Freedom is the new monthly way to pay for our Flexi plans. Because your Freedom account gets paid automatically from your credit card or bank account, you have more flexibility and can roam on over 465 networks around the globe. Please find a full list of the available Roaming destinations on our Roaming Zones page.
- Q.When will my calls be charged while I’m roaming?
- A: On RED, all your calls will automatically be deducted from your balance. You can check your balance at any time by dialling *129#. On Freedom, you have even more flexibility and can roam on over 465 networks around the globe. You’ll be charged in real time on most networks while on other networks there may be a delay. This means it may be a few days before your account reflects the calls you’ve made while roaming.
- Q.How do I top up while I’m abroad?
- A: On Freedom, you’ll always be connected anywhere you go. If the month ends, or if you use up your entire Flexi plan, we’ll automatically add another Flexi for you. On RED, be sure to top up before you travel. There are 3 easy ways to recharge before you go:
- Dial 111 from your mobile phone. Listen to the instructions and then enter the unique number that is printed on your RED voucher or on your RED card.
- Dial *127*, followed by the unique number that is printed on your RED voucher or on your RED card and then press call.
- Visit one of our store locations or distributors and request that Flexi plan is loaded onto your account.
- A: On Freedom, you’ll always be connected anywhere you go. If the month ends, or if you use up your entire Flexi plan, we’ll automatically add another Flexi for you. On RED, be sure to top up before you travel. There are 3 easy ways to recharge before you go:
- Q.Is data roaming currently available with Vodafone?
- A: Data roaming is not currently available, but we’ll let you know as soon as it is.
- Q.Can I check my balance while I’m roaming?
- A: Yes, you can check your balance at any time by dialling *129#. Please note that this is dependent on the network you are roaming on.
- Q.Can I access my voicemail while overseas?
- A: Yes, you can access your voicemail overseas by dialling +974 7700 7121. This call is charged at the Call Back to Qatar rate.
- Q.Is it free to receive SMS?
- A: Yes, it is free to receive SMS.
- Q.Who do I call to sort out problems while I’m abroad?
- A:If you encounter any problems, you can call our Customer Care Team on +974 7700 7111. It is free to call this number from a Vodafone Qatar mobile.
- Q.Why can’t I use data roaming with my iPhone?
- A:Some iPhone users have found that the APN does not always automatically update. This is the ‘Access Point Name’, which identifies the IP network the device needs to connect to. We’re working with Apple on a permanent solution but in the meantime you can manually reset your APN settings. In your phone menu, select Settings/General/Network/Mobile data network. The APN needs to be web.vodafone.com.qa.
- Q.Why can’t I connect to all networks that are visible in my phone?
- A:When you switch on your phone in a new country there may be many visible networks. Since Vodafone Qatar does not have a contract with all networks in all countries, you will only be able to connect to a partner network. If you keep your phone set to automatic network selection your phone will select our partner network when you arrive. You’ll find at least one network in every destination mentioned in our Footprint at www.vodafone.com.qa/roaming/roamingzones. We’re working at increasing this Footprint every day.
- Q.What should I do if I have trouble connecting to a network?
- A:If your phone is not connecting automatically to a local network when you switch it on, you’ll need to check its settings are correct. Here are the steps you should take to get up and running.
- Make sure your network settings are set to Automatic Network Selection.
- Ensure you are in an area with good network coverage.
- Allow your device up to five minutes after you turn it on for the first time to perform the network registration.
- Your device should now automatically connect to the local network.
If after five minutes the device is not showing the name of the network and the coverage signal, you’ll need to use the Vodafone Services Roaming Menu. Here’s how to find it on your mobile:
Device Menu Option Android based Menu > SIM toolkit > Roaming BlackBerry® Menu > Setup > Vodafone Services > Roaming iPad Settings > Cellular Data > Sim Apps > Roaming iPhone Settings > Phone > SIM Application > Roaming Motorola (Android based) Menu > SIM toolkit > Roaming Motorola WX180 Menu > Services > Roaming Nokia (S40) Menu > Vodafone Services > Roaming Nokia (S60) Menu > Applications > Vodafone Services > Roaming Samsung Galaxy S Applications > SIM Toolkit > Roaming - Enter this menu, select Roaming and then select OK.
- Go to Start Roaming 1 and select OK. Your device will switch to its Roaming profile. It may take up to two minutes to perform a Network Location Update.
- When successfully connected, your device will show the name of the network and your coverage signal.
- If that doesn’t work try repeating the steps above, selecting Start Roaming 2 instead.
- If your device still does not connect to a network, please switch it to 2G mode and repeat the steps above. If that’s doesn’t fix the problem, please contact our Customer Care Team on +974 7700 7111.
- A:If your phone is not connecting automatically to a local network when you switch it on, you’ll need to check its settings are correct. Here are the steps you should take to get up and running.
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