Help - Red Electronic Load
- Q. What is an electric load?
- A. It’s a fantastic new way to buy Vodafone’s Red plans without the hassle of finding and buying Red Prepaid cards and entering PIN numbers.
- Q. How do I use the electronic load method to buy Vodafone plans?
- A. All you need to do is:
- Choose which Vodafone Red plan you want to buy
- Give the authorised Vodafone retailer your phone number
- Check the confirmation message on the retailer’s phone to confirm the right plan is selected and your phone number is correct.
- Pay the retailer for your Red plan as soon as you receive the confirmation SMS on your phone.
- A. All you need to do is:
- Q. How will I know that I have received an amount on my phone?
- A. A notification SMS from Vodafone will let you know the Red plan load was a success. You can start calling again straight away.
- Q. How does an electronic load work?
- A. It’s a fantastic new way to buy Vodafone’s Red plans without the hassle of finding and buying Red Prepaid cards and entering PIN numbers.
- Q. Which Vodafone plans can I buy using the electronic load method?
- A. All of our Red plans can be loaded using this method. You never need to worry about being able to get the Red card you want again.
- Q. Do I need to register to use the electronic load method?
- A. No, all Vodafone customers can use the electronic load method whenever they want by visiting one of our authorised retailers.
- Q. How do I pay for a Vodafone plan if I buy it using the electronic load method?
- A. You can pay for your electronic load via cash, credit or debit card.
- Q. How do I know that my plan loaded successfully?
- A. You will get an SMS from Vodafone to let you know the plan loaded successfully. The message will confirm the plan loaded. To check your new balance dial *129#
- Q. What happens if the Red plan I buy is loaded onto the wrong phone number?
- A. To help avoid this happening, please be sure to check that the phone number is correct in the confirmation message on the retailer’s phone before your purchase is finalised. This is very important and the best way to avoid a problem.
If the Red plan is loaded on the wrong phone number, follow these steps:- The retailer needs to contact the Dealer helpline and give them the details of the incorrect plan load
- A customer champion will call the customer who received the Red product by mistake and ask about the incorrect purchase
- Only if the other customer agrees to the transaction being reversed can the Customer Champion reverse the transaction and load the Red plan onto your account
- We will contact you to let you know if the reversal will be able to be processed
- A. To help avoid this happening, please be sure to check that the phone number is correct in the confirmation message on the retailer’s phone before your purchase is finalised. This is very important and the best way to avoid a problem.
- Q. What happens if a retailer loads the wrong Red plan onto my phone?
- A. To help avoid this happening, please be sure to check that the phone number is correct in the confirmation message on the retailer’s phone before your purchase is finalised. This is very important and the best way to avoid a problem. Unfortunately, our customer champions are not able to help with this kind of problem. You will need to agree with the retailer on fair payment.
- Q. Is there any limit to the number of times I can use the electronic load method?
- A. There is no limit to the amount of times you can load our Red plans using the electronic method.
- Q. Do I get the same free value from a Red plan loaded using the electronic method as I do if I bought a Red card?
- A. Yes, you will get the same free value no matter how you purchase our Red products.
- Q. Can I buy SIM cards and numbers from a retailer that has been authorised to electronically load Red plans?
- A. It is possible from selected retailers. You will need to inquire directly from the retailer.
