Help - Mobile Internet
- Q. Why did I receive the message about changing the internet settings?
- A: A few of our customers are using the old settings for the internet connection. To benefit from ongoing improvements and optimisations of Internet performance customers need new settings to access the internet.
- Q. Why should I save the new internet settings?
- A: On your phone model, you will be able to experience a better mobile internet connection with your new settings.
- Q. What if I can't save the configuration message?
- A: Enter the updated setting into your phone manually or call 111 for additional help.
- Q. What should I do if I already deleted the configuration message and need to update my settings?
- A: Please call 111 to request new mobile internet settings to be resent to you via SMS.
- Q. Can I configure my phone manually for Mobile Internet if my phone does not support the automatic reception of the settings?
- A: Yes, please refer to your phone manual for instructions. Otherwise, you can use the following settings to setup your Mobile Internet access for most phones:
- Connection type: Internet
- Access point: web.vodafone.com.qa
- Authentication: Normal
- Username Password: Not required
- Proxy address: Not required
- Port Number: Not required
- Homepage URL: http://mobile.vodafone.com.qa
- A: Yes, please refer to your phone manual for instructions. Otherwise, you can use the following settings to setup your Mobile Internet access for most phones:
- Q. Currently I am using "Web Internet" settings on my mobile phone. Will I be affected from this change?
- A: No. You will not be affected.
- Q. Will this change affect what I pay for data?
- A: No. This is just for network change. This will not impact any charging.
- Q. Can I still access Facebook or twitter for free?
- A: Yes , Facebook and other listed free sites will remain same.
- Q. How much does Mobile Internet cost?
- A: As long as you have credit on your Red or Freedom Plans, browsing Facebook™, Twitter, Maktoob, Orkut and Friendster is FREE. After that, you’ll pay a standard data rate of QR 0.55 per MB. If you browse the internet a lot, then a Mobile Internet Add-on will suit you best, as it comes with more value than our standard plans.
- Q. What sites can I browse for free?
- A: With Mobile Internet on Vodafone you can browse Facebook™, Twitter, Maktoob, Orkut and Friendster as much as you like for free. Please note that you will be charged as usual when you follow external links away from these sites or view embedded external content (i.e. YouTube videos) during your browsing session. You can also browse the vodafone.com.qa website at no cost.
- Q. If I have a BlackBerry Add-on can I browse Facebook™, Twitter, Maktoob, Orkut and Friendster for free?
- A: No, because of the way BlackBerry service works the usage for the above sites will be deducted from the data allowance provided with the BlackBerry Add-on. BlackBerry Add-ons provides you great value with the Monthly Add-on giving you 300MB of data usage for 1 Month.
- Q. What if I can’t access the Internet at all?
- A: First, ensure that you still have credit available on your Mobile Internet Add-on, or on your Red or Freedom Plans (if you do not have a specific Mobile Internet Add-on) Then please ensure that you are having "Internet" settings configured on your phone. Otherwise there may be a system outage or a specific problem within our network. We will notify you if there is a known issue. If the problem persists, please call our Customer Care Team on 800 7111 or 111 from your Vodafone mobile.
