Help - iPhone

  • Q.How do I Activate my iPhone?
    • A:
      • Pop your Vodafone SIM card into your iPhone.
      • Connect your iPhone to the USB 2.0 port on your Mac or PC using the dock and cable that came with your iPhone.
      • Download and install the latest version of iTunes to your Mac or PC (www.apple.com/itunes).
      • Your iPhone User Interface will open and your iPhone will be fully functional. All Home screen icons should be visible. This means you can now:
        • make and receive calls
        • send and receive SMS text messages
        • access data services and browse the web
        • leave and retrieve voicemail
  • Q.How do I sync my iPhone with my Mac or PC?
    • A:
      • Register your iPhone.
      • iTunes Store terms and conditions (Software Licence Agreement).
      • Create an iTunes account (you’ll need a credit card but won’t be charged until you make a purchase), or enter your iTunes account ID if you already have an account.
      • Set up your iPhone. Information on syncing your iPhone with your Mac or PC is available at www.apple.com/itunes or as an iPhone optimised web application designed for viewing on your iPhone (in multiple languages).
  • Q.How do I set Web APN on my iPhone?
    • A:

      To access Vodafone’s Mobile Internet services on your iPhone you’ll need to set up WEB APN.

      • Select the Settings menu.
      • Select the General menu.
      • Select the Network menu.
      • Select the Cellular Data menu.
      • Click on APN under Advanced.
      • Enter the Vodafone APN:
        • APN: web.vodafone.com.qa
        • Username: none
        • Password: none
  • Q.How can I check which version of the iPhone software I am using on my iPhone?
    • A:From the Settings menu, go to General, then into About, when you look at Version, you’ll see the iPhone software version you are using (this should say 3.0 or above).
  • Q.How can I update my iPhone software?
    • A:If you are using an earlier version of the iPhone software, you must update it using iTunes.
  • Q.Can I send MMS with my iPhone?
    • A:To use MMS on your iPhone (applies only to iPhone 3G and 3GS only) you must be using the iPhone version 3.0 software or higher.
  • Q.What else can I do for troubleshooting activation problems with my iPhone?
    • A:

      If the device does not activate correctly, please follow the steps below to see if the issue can be resolved.

      • Make sure there is an internet connection available
      • Check that the correct SIM is in the device
      • If the iTunes site displays the message: “Activations are not available at this time,” please try again a little later on
  • Q.Now that I am using the iPhone 3.0 (or above), how do I set up MMS on my iPhone?
    • A: Once you’ve confirmed that you’re using the iPhone 3.0 software, from the Settings menu, go to General, then enter the Network menu, then go into the Cellular Data Network menu where the settings must look like the below:
    • APN: web.vodafone.com.qa
    • Username:
    • Password:
      • APN: vodafone.com.qa
      • Username:
      • Password:
      • MMSC: http://mms.vodafone.com.qa/mmsc
      • MMS Proxy: 10.101.97.102:80
      • MMS Max Message Size: 307200
      • MMS UA Prof URL:
      • MMS You must keep the Username, Password and MMS UA Prof URL fields empty.
  • Q.How do I get a Micro SIM?
    • A:It's easy, when you purchase an iPhone 4 on Vodafone, we'll give you one for FREE.
  • Q.Can I keep my existing number with a Micro SIM?
    • A:
      • Yes - if you are an existing Vodafone customer purchasing your iPhone 4 in a Vodafone Retail Store , we can swap your existing mobile number onto your new Micro SIM immediately for FREE.
      • If you are new to Vodafone, you do not need to do anything. You will receive a Micro SIM with your iPhone 4.
  • Q.What happens when you swap to a Micro SIM?
    • A:Once you swap your mobile number onto your new Micro SIM, your standard SIM will be deactivated, so you won’t be able to use it again. Make sure you have your iPhone 4 and your new Micro SIM before you request your mobile number to be transferred.

      REMEMBER, to back up your contacts from your current SIM card. You can do this by:
      • Connecting to iTunes if you are already an iPhone user
      • Visiting any Vodafone store once you have your Micro SIM – we can copy your contacts from your old SIM to your Micro SIM.
  • Q.How do I update my iPhone4 with FaceTime?
    • A:1.Install Latest version of iTunes (Version 10.2.1) from http://www.apple.com/itunes/download/ or if you have iTunes already installed you can select Help > Check for updates in iTunes
      2.Connect your device to your computer
      3.Select your iphone when it comes under devices section
      4.Select Summary Tab.
      5.Click on “Check for Updates”
      6.You will be notified about the new version iOS 4.3 available for your device. Select update to update your device.
      7.After selecting update you will be asked if you want to backup your device data. Select yes if you want to backup your data.
      Note: Do NOT unplug the device while updating the software.
  • Q.How do I activate Face Time after updating to iOS 4.3?
    • A:Go to Settings > Phone > toggle the Face Time switch to turn it on.
  • Q.Will Face Time be turned off if I power off my Iphone4?
    • A:No, Face Time will be turned off automatically only when you update or restore your iphone. After updating/ restoring the device you will be prompted again if you want to activate Face Time.
  • Q.How long does it take to activate Face Time?
    • A:Depending on Network congestion it can take from 5 minutes to 1 hour.
  • Q.How much do I get charged for Face Time activation?
    • A:An SMS will be sent from your phone for the activation; however this SMS is free of charge.
  • Q.Does FaceTime work on 3G and WiFi?
    • A:FaceTime only works on WiFi networks.