Fixed Process Lead
This role is to ensure customer obsession is delivered through process for the fixed business organisation - as well as promoting ‘end to end’ process effectiveness in both operational and non-operational areas of the business.
This role is critical in providing an internal consultative capability requiring the individual to input into the design of processes for new propositions and products whilst providing the structure and framework to allow the business to think, act and deliver outcomes which align to key strategic principles with process in mind.
The role will also be responsible for developing a longer term capability roadmap which supports the delivery of process ownership, process awareness and the required skill set in the fixed business. The process lead will be the custodian of the process suite for VFQA, ensuring all processes are well documented as part of an overall operating model which clearly demonstrated process ownership and effective business measurements.
Programme and Planning Manager
As a member of the leadership team this role will lead the development of the Company Programme for high level business critical initiatives.
Provide Programme Management and Reporting of the major company programmes.
Create and deliver the Companies Balance Scorecard, reporting across a wide range of non financial KPI’s.
Manage the governance structure of meetings and approvals to ensure effective business decision making.
Ensure co-ordination of the Company planning and strategy process aligned to VF Group timetables.
Head of Corporate Strategy
As a member of the leadership team this role will lead the development and implementation of Vodafone Qatar’s Business Strategy.
Bring strategy to life through the Business Planning process and develop a cohesive strategic plan across the different business areas.
Ensure the dissemination of the plan throughout the organisation.
Translate Group Strategy and recommendations into local strategy taking in account local competitive, regulatory, economic, political environment and build our strategy capability.
Billing Operations Analyst
To support the end-to-end post-paid billing process.
Marketing Communications Manager
Effectively manage and execute communication strategies for brand, propositions, events and sponsorship campaigns that drive brand equity and deliver key business results.
Marketing Manager-PostPay
1. Understand postpay segment needs and have clear insights – connected to the segment needs here in Qatar as well as what is happening at home for expatriate segments
2. Create propositions required to deliver on the segment insights for postpay customers
3. Determine the best ways to bring the Brand propositions to life for each of the segments in postpay
4. Develop an end-to-end postpay marketing plan for the segment and lead the communication of this across the business
5. Influence and inspire others in the organisation to deliver against the segment plan for postpay customers
6. Ensure Brand measures, delight measures and NPS are understood and action is being taken to drive in the right direction for postpay customers
7. To deliver the revenue, contribution margin and NPS result for postpay
Head of Online
Define and execute the strategy on all aspects of online including sales, service, and marketing (including social media) and to ensure that online continues bringing an increased amount of transactions online and is supporting other customer touchpoints as well as becomes an opex reducer for care. Support the brand with a best-in-class online experience in the market through obsessive user experience and interactive programs; drive NPS through a program of continuous improvements in every Online touchpoint. Develop and maintain Internet-based supporting tools and applications to enable differentiating service experience. Lead and develop the Online team within the Vodafone Way, ensuring that we have the right people, motivated and engaged to deliver our business goals.
Performance Manager
The Partner and Performance management team is responsible for delivering an effective and efficient Partner Management relationship underpinned by a strong Performance and Governance model to achieve best in class standards.
This role is responsible for managing Vodafone Qatar’s Tier 1 partner with respect to Contractual obligations, Performance Management of SLAs and to apply the Governance framework with rigour and control.
