Campaigns Management Co-ordinator
Plan and deploy base and targeted communication campaigns. End to end campaign planning & execution to achieve targets on time.
Performance Manager
Management of performance scorecards. Measures will include Price, SLA performance, and customer satisfaction measures. Role holder will communicate results to stakeholders.
Relationship Manager
The Relationship Manager is accountable at a relationship, delivery and commercial level for the success of the partner relationship/s within Vodafone; representing business stakeholders and partner interests in order to meet internal customer needs and stated business outcomes.
Category Manager
The Category Manager is accountable for partner selection, commercial due diligence, drafting and negotiation of all commercial terms and working with the business to clearly define the statement of work or Deliverable in relation to partners supplying products or services into Technology. The Category Manager will work within a defined governance model to promote strong and effective relationships with partners.
Online Service Manager
To support Head of Online in driving the Vodafone Qatar Online Service strategy, development, deployment, and day-to-day running of online care (both computer and mobile-based). To define, create and support the deployment of the Online Service (aka “My Account”) capability roadmap for customer lifecycle management and associated cost savings. To ensure the appropriate Business models and processes are in place to deploy our solution across multiple similar OpCos, including facilitating this by tracking the process and documenting best practice and lessons learned.
Service Manager
Vodafone Qatar started customer services in Q1 2009 and since then the business continues to require new consumer and business products to complete the Vodafone customer service offerings. The Vodafone Qatar is built on a vendor / outsourced structure. The outsourced solutions vary greatly as does their method of production operation. The Service Manager is expected to take an end-to-end service view across multiple systems and applications and multiple outsourced parties. His/her primary objective is to drive continuous improvement of the allocated end-to-end service in terms of quality, cost and customer experience. It is important to note the Service Manager must manager the full lifecycle of the Service, from defining the ‘go live’ requirements/criteria during the service definition phase, managing the health and driving improvement of a live service and decommissioning a service when it becomes end of life.
Change management role
The scope of the role is to manage the Change Management process in line with the ITIL process definitions and deployment guidelines. After deployment a constant cycle of review must be put in place to understand and measure the efficiency and effectiveness levels in accordance with the original plan and goals of the process. The process manager is considered the owner of the process and therefore has overall accountability for all steps, activities and outputs from their process.
Service Desk Manager
The scope of the role is to manage a small team of resources on the Service Desk and to facilitate the Incident & Change Management process in line with the ITIL process definitions and deployment guidelines by ensuring timely escalation to the relevant support organisations. After implementation of the final solution Service Desk, a constant cycle of review must be put in place to understand and measure the efficiency and effectiveness levels in accordance with the original plan and goals of the Service Desk.
Graduate Program
Vodafone Qatar is looking for fresh Qatari graduates to work in our offices for 12 months.
Senior Marketing Manager
Understand segment needs and have clear insights for each of the segments – connected to segment needs here in Qatar as well as what is happening at home for expatriate segments. Create propositions required to deliver on the segment insights. Determine the best ways to bring the Brand propositions to life for each of the segments. Develop an end-to-end marketing plan for the segment and lead the communication of this across the business. Influence and inspire others in the organisation to deliver against the segment plan. Ensure Brand measures, delight measures and NPS are understood and action is being taken to drive in the right direction. Commercial accountability for the segment for all revenues.
